Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our AI infrastructure services for residential real estate brokerages.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains our practices regarding data collection, usage, and protection.

Information We Collect

Information You Provide

• Contact information (name, email address, phone number)
• Business information (brokerage name, address, business details)
• Account credentials and authentication information
• Payment and billing information
• Communications with our support team

Information Collected Automatically

• Call recordings and transcripts processed by our AI Voice Agent
• Message conversations handled by our Conversational AI
• Usage data and analytics about how you use our services
• Device information, IP addresses, and browser types
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI infrastructure services
• Call Processing: To answer, qualify, and route inbound calls through our AI Voice Agent
• Lead Management: To capture, qualify, and manage leads for your brokerage
• Communication: To respond to inquiries, provide support, and send service updates
• Analytics: To analyze usage patterns and improve our services
• Billing: To process payments and manage subscriptions
• Legal Compliance: To comply with legal obligations and protect our rights

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers with physical and digital access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for potential security breaches

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained according to industry standards and regulatory requirements. You may request deletion of your data by contacting us, subject to legal retention requirements.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: